Tuesday, August 28, 2012

There's bad news and then there's Bad News

Remember when I was wondering about how my doctor's office got their new patient system?  Well, I've been following my connections to find the decision point and haven't really gotten anywhere. It's a passive search, so this doesn't surprise me.

Neither, sadly, does this.  I mentioned I'd been following the Quora Healthcare IT questions. Well, here's a pretty depressing answer:

 Which healthcare software has the best user-experience?
None. Repeat: NONE.

There is not a single major healthcare software company that genuinely cares about its end user experience, despite the fact that poor implementations have, amongst other things, been associated with increased patient death. The particular publication I'm thinking of is actually more reminiscent of a frustrated rant than a calm scientific explication[1].

And more along that vein.  Maybe I'd better step it up.

Monday, August 20, 2012

Another Doodle

Sorry about the off centered-ness, I did a poor job of scanning.

When looking at the directional questions, it's pretty easy to become overwhelmed.  Why on earth would you be answering something like "who are you" when all you're doing is asking for a simple change?

The answer in some cases is that you wouldn't and probably shouldn't.  The smaller the objective, the narrower the focus is going to be.  But there is this to consider:  you're not writing an autobiography, you're just setting down what you're bringing to the table.  This can help break the ice and let people get to know you.

If you're after something big that's going to change the way you do things, then it's pretty important that you answer all of the directional questions.  Having the answers at hand will remind you that you have an end in mind, who's on board, and what got you all started on this adventure in the first place.

Wednesday, August 8, 2012